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We specialise in providing IT Management and Solutions for the SME market in the London area. We believe in building close relationships with our clients enabling them to use IT to power their decision making and sales processes. Unlike many IT service companies we are here to progress IT within a company, not only being available when things go wrong. Instanton.it provides a tailored and individual service for all our clients, regardless of whether you use our services occasionally or outsource your IT management and support with us, our service level and understanding of your business are our principle business objectives.
We offer a refreshingly different approach to managing and supporting your organisation, and part of the success of our approach is in providing a dedicated IT manager to each and every client. It gives a single point of contact and a much better understanding of your business or organisation, it helps provide the exceptional level of customer service that runs through all we do. No more poorly trained and staffed helpdesks, we provide over 70% of our service onsite with you, with direct contact with the people that work with you. Some of the benefits you can expect to see when working with us are; - A dedicated IT Manager as your single point of contact.
- Service level agreements that actually match your requirements and methods of working, including later hours, home working and flexible staff.
- Talented staff that can actually communicate with you and your clients, and know how to run IT under varying styles and sizes of business.
- Operational manuals and documentation on your IT, including equipment schedules, password lists, network diagrams.
- Genuine enthusiam for your company and staff. We enjoy what we do, and you will find our friendly and professional approach helps deliver a productive working relationship.
However we don't expect you to take our word for it , our clients have had excellent things to say about us as well; 'In previous years we were unable to budget for IT spend or forward plan our IT against our needs (growth in numbers, change in accommodation, new systems etc). We are now able to accurately plan and budget a year ahead. InstantonIT provides us with proposals that will make our systems more efficient and user friendly. They successfully updated our servers and industry wide diary management system after our previous IT support contractors had allowed the system to turn in to a money sapping mess.' 'Prior to appointing InstantonIT, we had used two previous service suppliers, both of whom caused us various difficulties and whose service left a lot to be desired. Instanton arrived like a howling gale of fresh air. The level of service is exemplary and reaction times are very fast, either by remote access or site visit. We have two offices. One in the City and the other in Chelmsford. The service level and access times to both are pretty much the same'. paul coote
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